Some shops will, and most of them say so on their websites. Of the 92 repair shops we list, 14 work on any make, 21 take certain brands or motor systems, and 11 don’t take e-bikes bought online. The other 46 don’t say, so call before you go.
Shops that take online-bought e-bikes
| City | Any make | Some brands | Repair shops |
|---|---|---|---|
| Burnaby | 1 | 0 | 2 |
| Calgary | 3 | 6 | 15 |
| Edmonton | 1 | 5 | 13 |
| Mississauga | 0 | 0 | 3 |
| North Vancouver | 1 | 0 | 2 |
| Ottawa | 0 | 4 | 12 |
| Richmond Hill | 0 | 0 | 1 |
| Saanich | 0 | 1 | 3 |
| Surrey | 0 | 0 | 2 |
| Toronto | 2 | 1 | 15 |
| Vancouver | 4 | 2 | 13 |
| Victoria | 2 | 1 | 7 |
| Winnipeg | 0 | 1 | 4 |
“Any make” means the shop’s website says it services all e-bike brands. “Some brands” means it takes certain motor systems or brands, explained below. Each city link opens that city’s shops filtered to the ones that fix vehicles bought online.
Start with the brand’s service network
Many online brands have service centres inside local shops, so check the brand’s website for a service or dealer locator before calling around. Some examples from our listings:
- Reckless Bikes in Yaletown is a certified Rad Power Bikes service centre for mechanical repairs and flats. Rad handles electrical problems directly.
- Coastal Cycles in View Royal is a service centre for Rad Power Bikes, Rize and EBGO.
- Repair and Run in Toronto is a Pedego service centre and also repairs e-bikes and e-scooters from other brands.
- Cloud E-Bikes on Main Street services Aventon, Gazelle, NCM, Yuba and Bosch-powered bikes.
If the bike is still under warranty, contact the seller first. A shop that isn’t a dealer for your brand usually can’t do warranty repairs.
What “some brands” usually means
Shops that take some online-bought e-bikes nearly always draw the line by drive system. The systems they list are mostly the mid-drive motors sold through bike shops, from Bosch, Shimano, Brose, Fazua, TQ and Specialized. The bikes they turn away tend to be:
- hub-motor bikes with a throttle, the type most online brands sell
- conversion kits, and bikes that have been modified or had their speed limit removed
- bikes with unbranded motors, controllers or batteries
- bikes with rebuilt batteries
The Bike Shop in Calgary, for example, services most bikes with Bosch, Shimano, TQ, Fazua, Brose, Hyena or Dyname motors wherever they were bought, but not hub-motor, throttle or conversion-kit bikes. Redbike in Edmonton won’t take conversion kits, unbranded electronics or modified throttles, and Sweet Pete’s in Toronto won’t take modified e-bikes or rebuilt batteries.
The motor brand is usually printed on the motor casing or the display, and it’s in the owner’s manual. Give it to the shop when you call.
Mechanical repairs are easier to get
Brakes, tires, chains, gears and wheels on an e-bike are mostly standard bicycle parts, and several shops that won’t do electrical work on brands they don’t sell will still do this work. EBike Edmonton and its Calgary branch service most name-brand e-bikes but do electrical repairs only on brands they sell. Cycles West in Saanich services e-bikes under 75 lb, but works on motors, batteries, displays and wiring only for bikes bought there.
When you call, say whether the problem is mechanical or electrical. A flat tire and a dead display are different requests, and a shop that refuses one may take the other.
Batteries
Battery faults are the hardest repair to find. A few shops test batteries for any brand, such as Mud Sweat and Gears in Edmonton, and each city page lists the shops that offer battery service. Don’t charge a battery that’s swollen, cracked or leaking. Tell the shop about the damage before you bring it in.
Before you call
Have this ready:
- the brand and model, and the motor brand
- what’s wrong and when it started
- whether the bike has a throttle or has been modified
- the charger and the battery key, if you’re bringing the bike in